Jharkhand government led by Chief Minister Raghubar Das today celebrated the first establishment day of its ambitious programme-Mukhya Mantri Jan Sambad.
Introduced by the Das government on May 2,2015,Jan Sambad office inside the Suchna Bhawan in Ranchi was decked up.
The CM accompanied by senior officers including Chief Secretary Raj Bala Verma,Additional Chief Secretary NN Pandey,CM’s Principal Secretary Sanjay Kumar and Secretary(IT) cum Secretary to the CM,Sunil Kumar Barnwal,who had worked on a regular basis to institutionalise it,record the people’s grievances and sought to address them by appointing Nodal Officers at the district level and held a number of video conferences with concerned officers to redress people’s grievances,were present on the occasion at Suchna Bhawan,Ranchi today.
In fact,the Mukhya Mantri Jan Sambad is a centralised computerisation system.After assumping power with the backing of a clear majority of MLAs in 81 MLAs strong Jharkhand Assembly,the Das government had felt it necessary for quick grievance management redressal and monitoring of people’s grievances..
‘In this connection,the state version of CPGRAMS(Jharkhand Samvad Evam Samadhan) was sought to be implemented in the state.It also has a website-www.jharkhandsamadhan.nic.in.Also,the helpline number 181 was introduced for the same cause.
The move sought to provide a common interface between the citizens and the government.Any citizen with a grievance was entitled and welcomed to get online registration.It was forwarded by Nodal officers who tried to respond by redressing their grievances.
Whenever the Nodal officers failed to resolve any genuine grievance of the citizen,Barnawal took note of it and adopted appropriate action.
However,there were many shortcomings-portal was not updated;though registered grievances were to be redressed in a time frame,many problem raised by the citizens were not resolved despite repeated attempts of the Nodal officers and the CM’s Secretary.
*Picture shows Jharkhand Chief Minister Raghubar Das,accompanied by senior officers including Chief Secretary Raj Bala Verma,Additional Chief Secretary NN Pandey,CM’s Principal Secretary Sanjay Kumar,Principal Secretary Sukhdeo Singh and CM’s Secretary Sunil Kumar Barnwal, presiding over the Mukhya Mantri Jan Sambad programme inside Suchna Bhawan on May 3,2016.