India post has suffered a set back over a case of consumer dispute. The case involves a complainant Manasha. 

Manasha had paid Rs 30 in cash for a registered letter at Pozhichalur post office near here on December 13, 2023, but the receipt showed only Rs 29.50. 

Though he offered to remit the exact amount through UPI, postal personnel declined it due to some technical issues. 

Now, by not returning 50 paise to him and 'rounding it off', India Post has to pay Manasha dearly. 

India Post Department has been directed by a consumer disputes redressal commission to refund it.

Not the least, India Post has also to provide a compensation of Rs 10,000 to him for causing “mental agony, unfair trade practice and deficiency in service.” 

The Kancheepuram district Consumer Disputes Redressal Commission has asked the Department of Posts (DoP) to pay Rs 5,000 towards litigation costs.

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