The portal offers an intuitive and easy-to-navigate interface, allowing consumers to file complaints with minimal effort. From filing complaints to tracking their status, E-Daakhil ensures a paperless and transparent process with respect to filing of cases. 

Any consumer or Advocate can sign up on the e-Daakhil platforms with the required authentication by receiving an OTP on their registered cell phone or an activation link on their registered email address. 

They can then move on with filing a complaint. The portal has facilitated all aggrieved consumers to submit complaints to consumer commissions online in the comfort of their own homes, to pay the appropriate fees, and track the progress of the case online. 

The e-Daakhil portal was first launched on 7thSeptember 2020 by the National Consumer Dispute Redressal Commission. By the end of 2023, it was launched in 35 States/UTs except Ladakh. Now, as the Hon’ble Lieutenant Governor of Ladakh, Brig. (Dr.) B.D. Mishra (Retd.) launched the e-Daakhil Portal in Ladakh Consumer Commission on 22ndNovember 2024, the platform is accessible to consumers across all regions of India, from metropolitan cities to remote areas. 

This comprehensive coverage underscores the government’s commitment to empowering consumers and enhancing the efficiency of the consumer grievance redressal system.

Here are a few success stories showcasing the impact of e daakhil even in remote locations viz:

• The Sambalpur District Commission ruled on January 8, 2024, in favor of a complainant with a faulty Hero Electric Atria, awarding Rs. 25,000 compensation and Rs. 5,000 for litigation expenses.
• The Andaman District Commission ruled on September 1, 2022, after a case filed on April 19, 2022, in favor of a complainant charged twice for fuel due to a failed UPI transaction, ordering a refund of Rs. 3,980 with 6% interest and Rs. 10,000 for mental agony.

In furtherance to the launching of e- dakhil across the country, the Government is also working relentlessly for launching of e-Jagriti which will further streamline case filing, tracking, and management, ensuring a hassle-free experience for consumers and other stakeholders. 

It will also facilitate seamless communication between all parties, allowing for faster resolution of disputes. By automating and digitizing the process, eJagriti will reduce delays, minimize paperwork, and ensure timely disposal of cases, ultimately contributing to a more effective and accessible justice system for consumers.

At present more than 2,81,024 users have registered on the E-Daakhil portal, and 1,98,725 cases have been filed out of which 38,453 have been disposed of. And now with its nationwide reach, it is set to revolutionize the consumer rights landscape in India. The Department of Consumer Affairs remains committed to continuously improving and expanding the platform to meet the evolving needs of consumers.