Efforts have been initiated at the state level for speedy disposal and monitoring of all types of public grievances related to drinking water and sanitation. 

A state-level call centre has been established for achieving this end. The call centre is being operated from 08.00 am till 08.00 pm without any interruption at the PMU office, Doranda, Ranchi. 

The Chief Minister Hemant Soren has instructed for the review of the complaints received in the call centre every 15 days by the departmental officer and at the end of the month by the departmental secretary. The purpose of a web-based call centre is the transparent and speedy disposal of public grievances related to various types of drinking water and sanitation from the remote rural areas of the state.

Complaints can be lodged through Call Centre

Public grievances can be registered through various means like Jhar-Jal Mobile App, Whatsapp, E-mail, Toll-free number etc. Call centre toll-free no is. 1800 345 6502 and mobile no. /whats app no is. 9470170901 and the e-mail ID is callcentredwsdjharkhand@gmail.com. 

The complaints received will be uploaded on jharjaljharkhand.gov.in. Along with this, the complaints will be assigned to the concerned officer and will be better managed and monitored through the web portal. The residents of the state will be able to file complaints related to hand pump repair, small rural pipe water supply scheme, large rural pipe water supply scheme, pipeline leakage, water supply, water quality, etc.